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Who Are Your Competitors?

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Your competitors are not always who you think they are.

For example, if you are a manufacturer of popcorn products, your direct competitors are probably other brands of popcorn in the market. But what about tortilla chips, peanuts, snack mixes, or potato chips? And what about rice cakes, candy bars, cake/pie items, rolled candy, gum, or frozen confections? The target consumer may be making a choice among all these items for a "snack" purchase, including popcorn! Or the target buyer may be considering a drink purchase among alternatives for a "snack."

A company must narrow its choices and decide which industry, product or service categories, brands, geographic areas, channels of distribution, etc., to compete in. Without this knowledge and analysis, your marketing programs will not be effective and efficient, particularly if you have a very limited budget.

Competitor levels. It may help to think of your competitors as a series of levels, ranging from your most direct competitors to those who are more remote.

First level: the specific brands which are direct competitors to your product or service, in your geographic locality. In many cases, these competitors offer a product or service which is interchangeable with yours in the eyes of the consumer (although of course you hope you hold the advantage with better quality, more convenient distribution, and other special features). For example, if you operate a local garden center, you may compete against the other garden centers within a 10-mile radius.

Second level: competitors who offer similar products in a different business category or who are more geographically remote. Using the example of the garden center, a discount chain that sells garden supplies and plants in season is also your competitor, as is a landscaping contractor who will provide and install the plants, and a mail-order house who sells garden tools and plants in seed or bulb form. None of these competitors provides exactly the same mix of products and services as you, but they may be picking off the most lucrative parts of your business.

Third level: competitors who compete for the "same-occasion" dollars. Inasmuch as gardening is a hobby, third-level competitors might be companies that provide other types of entertainment or hobby equipment; inasmuch as gardening is a type of home-improvement, competitors might be providers of other home-improvement supplies and services.

As another example, one tortilla chip brand competes directly with other tortilla chip brands in the tortilla chip segment of the salty snacks category. It also competes with all other salty snacks such as potato chips, fried curls, nuts, and other forms of salty snacks. It may also compete with non-salty snack items like candy bars, cookies, and ice cream. Other competitors may include an even broader definition of "snack occasions," to include beverages and sandwiches.

The point of this analysis is to consider carefully, from the buyer's point of view, all the alternatives that there are to purchasing from you. Knowing that, you can attempt to make sure that your business provides advantages over your competitors, beginning with those who are in the most directly similar to you. In fact, you can even borrow ideas from second- or third-level competitors in order to compete more effectively against your first-tier competitors.

Chamber "U" is a web resource center designed to provide relevant and useful information. Its contributing authors are business practitioners offering information, knowledge and advice based on their education, training and business experience.

If you are a member of the Nashoba Valley Chamber of Commerce and would like to be a contributor to Chamber "U", please email your request for consideration to director@nvcoc.com

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