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  • IT Support Technician

    Cleartech Group
    Job Description

    IT Support Technician
    Leominster, MA
    Full-time
     
    We are an established and well-respected IT services firm, known for providing exceptional customer service and technical support to our clients. As our business grows, we are increasing our technical staff, and maturing our service offerings. We are looking for a self-motivated support technician who is looking for a long-term position.
    The primary focus of this position will be to provide desktop support combined with fundamental network support to a variety of small businesses in the local area. As your knowledge and experience grows, so will the opportunity for you to grow within the company.
    Core daily responsibilities and technology involvement will include the following:
    • Strong analysis and troubleshooting support for a variety of hardware (windows, desktops, servers) and software platforms
    • Working within a team to provide white glove customer service along with accurate and efficient technical advice.
    • Direct interaction with client contacts and ownership to resolve and satisfy all technical matters affecting the performance of their desktop systems.
    In return you will have to opportunity to:
    • Be a part of a fun, supportive, and hardworking team.
    • Ability to write your own ticket as you learn about new and exciting technologies.
    • Engage in a fast paced, and exciting MSP environment where every day is different.
    Minimum Qualifications
    • Customer Service experience
    • Desktop/Laptop repairs
    • Responsible & Dependable: “no excuses” attitude
    • Ability to work independently and to actively seek out opportunities
    • Excellent verbal and written communication skills
    • Ability to take incoming service requests via phone and remotely troubleshoot issues
    • Excellent problem solver, creative thinker, self-motivated, driven to succeed
    • Excellent organizational skills, with the ability to prioritize technical issues as well as follow up.
    Training on specific tools we utilize will be provided. We want someone who can be trained on our processes and procedures and get a feel of our company’s core values and work ethic and hit the ground running.
     
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