Intensive Case Manager Adult Community Clinical Services
Eliot’s Adult Community Clinical Services Division provides an integrated and comprehensive network of services to adults with psychiatric disabilities that promote individual rights, responsibilities, rehabilitation, and recovery. We provide rehabilitative services that enable people to increase functioning in the living, working, and social environments of their choice.
Eliot is seeking an Intensive Case Manager to join our a team of professionals supporting adults with severe and persistent mental illnesses living the community.
- Ensure that Persons are treated with dignity and respect in accordance with ECHS’ Human Rights policy. Includes but is not limited to: assisting Persons in maintaining their appearance; supporting Persons' cultural and religious preferences. Ensure that the foundations of services encompass empowerment, choices and recovery.
- Empower Persons to exercise control over their lives, including daily routines within their home, their treatment and leisure activities. Includes informing Persons of choices in all areas of living to promote individual control.
- Assist Persons in being fully integrated in their communities by supporting them in the use of community resources, encouraging them in establishing memberships within their communities, and reducing stigma within the community through education.
- Provide on-call coverage on evenings and weekends as directed by the Clinical Supervisor on a rotating basis.
- Provide and maintain therapeutic boundaries and a professional relationship with Persons. Exercise sound judgment by providing appropriate distance and support that promotes a trusting relationship and places the wellbeing of the Person first. Ensure that the emotional vulnerability of the Person is not exploited for personal or other interests and act in a manner that cannot be misconstrued by the Person. This includes but is not limited to the following: sexual exploitation; initiating or pursuing a relationship (friendship, sexual or otherwise); physical, verbal or emotional abuse; financial exploitation; gift giving that is not reasonable or necessary.
- Maintain and adhere to Agency policy/procedures regarding Person confidentiality. Ensure that: Person records are secured and access is limited; clinical conversations occur in an area where the information cannot be overheard by others; privileged information regarding a Person is not given verbally or otherwise without the Person’s written consent.
- Ensure that services are culturally competent, strengths based, recovery based, focused on rehabilitation and are inclusive of Person preferences. Ensure that the Person is at the center of all care and that all interventions are developed and provided in a manner consistent with Person preferences.
- Ensure the Persons are free from neglect and abuse. Report all concerns/ suspicions of abuse/ neglect to supervisor and the Disabled Persons Protection Commission, Executive Office of Elder Affairs or Dept. Children and Families.
- Carry out all activities in accordance with agency policy, procedures and objectives, DMH and DPH standards/ regulations and supervisory direction.
- Actively take part in supervision, staff meetings, in-services and trainings as required or determined by supervisor.
Schedule: Monday-Friday 9a-5p
Requires a BA/BS in Psychology with at least two years of experience working with people with severe and persistent mental illnesses or a Masters’ Degree in a related field and/or a clinical license. Must have experience with: dual diagnosis, transitional-age-youth, behavioral, forensically involved, medically compromised, experience with family systems, brain injury or those requiring dialectal behavioral therapy. Ability to develop groups and individualized interventions for the assigned specialty population. Knowledge of interventions and evidence based treatment for the specialized population. Must have a strong commitment to mental health recovery. Must have ability to provide flexible services that are community based and focused on team work. Computer literacy and skill in the use of computers and related software applications. Ability to consistently meet all necessary background and credentialing requirements. Must have valid driver’s license and reliable transportation to and from work and for the transportation of Persons as needed. Must have reliable telephone notification system for emergency contact. Must be proficient in English and possess and convey effective verbal and written communication skills with Persons, staff and service providers. Demonstrate sound judgment and effective, solution focused, problem solving skills. Ability to develop and maintain professional working relationships with Persons, staff, co-workers and supervisor. Ability to work effectively with diverse populations and cultural groups.