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    July 09, 2019
    Community Contribution Award Salutes Commitment to Local Markets 
    Springfield, MA (July 9, 2019) – Rollstone Bank & Trust (RBT) took home a Silver Medal at the 2019 Banking Choice Awards in the category of Community Contribution, presented at the Best Bank Expo at the MGM Springfield recently.
    The prestigious Banking Choice Awards are presented by American Business Media, its magazine Banking New England, and Customer Experience Solutions LLC. Awards are based on interviews with hundreds of thousands of banking customers in a double-blind format. No financial institutions are involved in collecting the data, which is used to create the highly respected Banking Benchmarks. Customer Experience Solutions is the recognized leader in measuring and tracking customer experience for banking institutions.
    “Customers can choose to bank wherever they want. The Banking Choice Awards determine which banks do it best,” said Vincent M. Valvo, president and CEO of American Business Media.
    “We believe deeply in our obligation to make our communities a better place and this award is proof of that commitment,” said Martin F. Connors, Jr., President & CEO of Rollstone Bank & Trust. “We are grateful and humbled by the recognition.”
    “Unlike the other categories, this is a rating by prospects (non-customers) of each bank.  So, to win top prize, banks had to not only make strong contributions to their local areas, but they also had to get the word out about that contribution,” said Bruce A. Paul, president and CEO of Customer Experience Solutions.
    Photo Attached: (L to R: Christine Mercauto, AVP Loan Servicing; Nicole Kalloch, Commercial Loan Officer; Melissa Kuehl, Marketing Officer; Amy Lessard, Marketing Assistant; Lori Kelly, 1st VP Branch Administrator)
    About Rollstone Bank & Trust
    At Rollstone Bank & Trust, we deliver personalized service that goes above & beyond. Our dedication to providing our customers with superior bank and wealth management solutions, along with the support they need to prosper at work and at home, has enabled us to build one of the most trusted banks in the region. With branches located throughout central Massachusetts, customers have peace of mind knowing we are FDIC & DIF insured, and never far from home. Rollstone Bank & Trust - it's where you matter most.
    About American Business Media
    American Business Media (www.ambizmedia.com/) connects business professionals across the country in effective, unique and high-quality ways through a collection of in-person, print, and digital products that are unparalleled in their reach. American Business Media is proud to be the nation's largest producer of banking, credit union and mortgage conferences.
    About Customer Experience Solutions
    Customer Experience Solutions (www.cescx.com) provides banks the insight they need when it comes to understanding customer benchmarks. From measurements of perception of overall quality and customer service to the ease-of-use of technology and bank practices to evaluation of levels of loyalty and vulnerability, Customer Experience Solutions creates custom CX programs that provide banks with a wide range of insights into the customer and prospect experience within their competitive environment.
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