Steward Health Care has opened a Patient Assistance Phone Line to answer questions patients may have after the closure of Nashoba Valley Medical Center. 617-789-2228
The phone line is staffed Monday through Friday, 7am to 7pm to answer questions including:
- Rescheduling procedures
- Pending results
- Referrals to providers/specialists
- Payment/billing questions
- Open legal issues
- Lost and found
PATIENT ASSISTANCE PHONE LINE: 617-789-2228
Save Nashoba Valley Medical Center
Help us spread the word!
As you are aware, on June 26 Steward Health Care announced plans to close Nashoba Valley Medical Center in Ayer and Carney Hospital in Dorchester by August 31 - far sooner than the Dept. of Public Health 120-day regulation.
The implications of the closure include: increased EMS response times and strain on EMS resources; longer rides to hospitals for care; increased patient numbers at hospitals from Leominster to Lowell to Emerson to Marlborough and beyond; loss of local services; and the loss of jobs for many in the region, among other considerations, including the potential for the loss of life.
On July 30, elected officials hosted a well-attended press conference about the NVMC closure at Ayer Town Hall. On July 31, concerned citizens rallied at the Massachusetts State House to protest the closures of NVMC and Carney Hospital. Several groups have already met with the State to discuss this issue, and we think it is important for the State to continue to hear from as many people and organizations as possible who are impacted by this decision in our region.
The Nashoba Valley Chamber of Commerce has submitted a letter imploring that the Governor and Secretary of Health & Human Services do the right thing to save Nashoba Valley Medical Center. We invite you to submit something as well. If you are not sure what to say, let the below paragraph serve as a guide:
The closure of a long-standing community hospital represents yet another significant blow to healthcare access in North Central Massachusetts. We cannot ignore the many legitimate, data-driven concerns about safety and health outcomes expressed by emergency responders, healthcare personnel, and public health officials. For many years we have observed a troubling trend of essential healthcare services vacating the Nashoba Valley region- Nashoba Valley Medical Center is not the first and is unlikely to be the last if the trend continues. We cannot keep our residents healthy without adequate resources. We cannot ensure health equity and protect public health without the necessary infrastructure to do so. Ideally, we hope that the State will work to protect public health in the Nashoba Valley and will find a way to maintain services at NVMC. At the very least, we need to get ahead of this trend of disappearing resources. We need to limit privatization in healthcare to stop for-profit entities like Steward from taking advantage of our vulnerable healthcare system- and simultaneously, we need to bolster, strengthen, and reform that system to re-center human lives over profits. Help us understand how we can be part of the solution.
Below is the contact information for our elected officials. Thank you for helping us fight for essential health services access in the Nashoba Valley region.
Contact Information for Elected Officials
Maura Healey, Massachusetts Governor
(617) 725-4005 call Mon-Fri between 9am-5pm
Link to email the Governor’s office: https://www.mass.gov/info-details/email-the-governors-office
Dr. Robert Goldstein, Commissioner of the Massachusetts Dept. of Public Health
Kate Walsh, Secretary, Executive Office of Health and Human Services
(617) 573-1600
Link to email EOHHS Office: https://www.mass.gov/forms/executive-office-of-health-and-human-services-contact-form
State Senator Jamie Eldridge (Ayer, Acton, Harvard, and Littleton)
State Rep. Danillo Sena (Acton, Boxborough, Ayer, Shirley, Harvard, and Groton)
State Rep. Margaret Scarsdale (Ashby, Townsend, Pepperell, Dunstable, Groton, Lunenburg)
Margaret.Scarsdale@mahouse.gov
State Senator John Cronin (Lancaster, Lunenburg, Fitchburg, and Shirley)
(617) 722-1230
State Senator Robyn Kennedy (Berlin, Bolton, and Boylston)
(617) 722-1544
State Senator Edward Kennedy (Pepperell, Dunstable, and Tyngsboro)
(617) 722- 1630
US Congresswoman Lori Trahan
(978) 459-0101
US Senator Elizabeth Warren
Link to email Senator Warren’s office: https://www.warren.senate.gov/contact/shareyouropinion
US Senator Edward Markey
Link to email Senator Markey’s office: https://www.markey.senate.gov/contact/share-your-opinion
Other Resources
Mass.gov: Hospital Essential Service Closures
Find information about pending and completed essential service closures at Massachusetts hospitals and learn more about the essential service closure process.
Mass.gov: Steward Health Care Patient and Community FAQs
This page provides patient and community information regarding the Steward Health Care transition.
Includes:
- What does the closing of a hospital mean for patients of these facilities?
- Will this situation impact my ability to receive medical services?
- I have an upcoming appointment or procedure…
- What if I need emergency care? Where should I go for emergency medical care when my local hospital closes?
- What will happen to my prescriptions and medical management when my hospital closes?
- Will I still be able to access my patient records when my hospital closes?
Mass.gov: Interactive Data Dashboard
View capacity of hospitals across Massachusetts. The dashboard is updated by 5:00 pm on the third Wednesday of each month.